Support

Contact support

Email either shapeID operator. We normally respond within five business days. Privacy and account-deletion requests may require identity verification and can take longer where permitted by law.

What to include

To help us resolve an app issue, include:

• The email address or Apple relay email connected to your account.
• Your device model, operating-system version, and shapeID app version.
• The screen where the issue occurred and the steps that led to it.
• A screenshot, if it does not expose a private QR code or other sensitive data.

Never email us your Apple password, device passcode, or complete authentication token.

Account deletion

To request deletion of your shapeID account and associated personal data, email hi@adlerlagune.com or c@luckenbach.io with the subject “shapeID account deletion”. Send the request from the email address associated with your account where possible.

We will verify the request, delete or irreversibly anonymize the account and associated data, and confirm completion. Information may be retained only where required by law, needed to resolve disputes, or necessary to prevent fraud. For more detail, see the Privacy Policy.

Permissions and notifications

You can revoke location, photo-library, Face ID, or notification access at any time in your device settings. Disabling a permission may limit the related app feature. You can also sign out from shapeID Settings.

Security reports

If you believe you found a security issue or exposed personal data, email both operators and include “shapeID security” in the subject. Do not publicly disclose account data, access tokens, private scan URLs, or redemption codes.